Where's my item? When will I get it?
As it states just about every where I can put it in my shop, SHIPPING DATES ARE GUIDELINES AND NOT GUARANTEES. Please remember that my services are largely prep and paint-based, so I am dependent on the awesome talents of the casters to get me the canvas for your orders. Sometimes life, bizarre weather, delivery fails etc… impact the time it takes for me to receive items so please try and be as patient as possible. I receive so many emails on a daily basis it is difficult to respond to all of them.
I generally work on commissions in the order in which they were placed. However, some blanks get to me faster than others, so I start working on them as they arrive. Sometimes a customer has a very specific date and is willing to pay extra to have their item expedited. I only take these if I still feel I can meet my other obligations in a timely manner.
My word is my honor, so please trust that I will do everything in my power to get your item completed and in the state you requested. If for some reason this is absolutely impossible. I will offer a refund.
What do you need to know to start my order?
The following things are immensely helpful to know before I provide a quote:
Do you have a need-by date?
What is your color scheme?
What is the particular era or style of armor/helmet/prop you want?
What is your overall budget?
Are you looking to break it up into smaller purchases or get everything done at once?
Do you have pictures to provide as reference?
I also need to know when you will be ready to purchase. I am often contacted by people looking for kits a year in the future and I require a deposit for the research process.
Do you offer payment plans?
I do not offer payment plans. It takes a great deal of my personal resources to design and complete orders, so I am only able to work with people who can make a full commitment. However, many of my available items can be purchased piece by piece. You will actually be spending more money in the long run as full kits are given a substantial discount, but it's potentially less painful on your paycheck.
How do you handle requests for refunds?
Refunds are handled on a case-by-case basis. I have done everything in my power to make sure that buyers understand what they are looking at with regard to shipping times and policies, and don't feel I am responsible for people that fail to read these guidelines. As it states in my shop policies, header, and each listing: SHIPPING DATES ARE GUIDELINES, NOT GUARANTEES, and that specific need-by dates must be negotiated before purchase. I am not a major retailer, but a small business owner. I simply do not have the funds to keep stock on hand when it is unneeded. If you make a purchase for an unfinished item and are requesting a refund, I will often be happy to offer a refund as soon as I sell the piece to another buyer.
If you have purchased a finished/painted item then I am unlikely to be willing to offer you a refund. The likelihood that someone will be interested in purchasing a customized item is very small, and so it makes no economical sense for me to attempt to resell it. I generally post photographs of works-in-progress on my Facebook page and send messages to those buyers for approval before I ship. If you've ok'd the finished product then you can't expect a refund.
Now, I'm a reasonable person. So if you have a major issue, a financial crisis, or I just plain screwed something up then I'm happy to work with you. Just don't buy something expecting to return it like you would on amazon.com.
Will you teach me how to paint/build/make (insert item here)?
I am more than happy to share what I have learned, but I don't generally have the time to write lengthy emails as I'm busy working. I'll do my best to point you in the right direction and am working on doing some short web tutorials!
Can you make me a suit of Stormtrooper/Clone Trooper armor?
Unless you are local to me or are willing to travel to have your suit fitted in person, the answer is no. I've worn my clone half a dozen times and I'm still making adjustments to it. If you are interested in joining a costuming organization like the 501st Legion, Rebel Legion, Mandalorian Mercs, or The Dark Empire, there is no substitute for finding local members to help ensure your kit is approvable. Head to the those group pages, find your local garrison or clan and sign up for their forums. We are happy to help prospective members!
I have a completed set of armor/helmet/prop that needs to be painted. Can you do this?
Absolutely. Finishing is my passion. Normally I have you ship the piece to me, I paint it, then I pay to ship it back to you.